All our products are downloadable only. Downloadable packages include a setup file
of the software, electronic documentation and license only. The packages do not
include a box or media. The Registration Key goes to your e-mail in a priority
sequence within a couple minutes after confirmation of your purchase.
You paid for the software, but you didn't get the registration key.
This could happened for several reasons:
- You are checking not the e-mail address you typed into the order form, so you don't see the e-mail in your inbox.
- You may have typed the e-mail address incorrectly in the form.
- Your ISP (Internet Service Provider) has a spam filter set up to block e-mails or e-mails with attachments from Bitmart.net e-mail addresses. The e-mail address from which this is sent is (none)@bitmart.net and the e-mail has a small attached text file with a copy of the registration key. Check to see if your ISP has filters set up to block this particular e-mail address. Additionally, check your inbox for any junk filter folders. Some mail applications have junk filter settings in place and direct suspect mail into a "junk mail" subfolder. For example, Microsoft Outlook has a folder called "Junk E-mail" and a Rule setting might be in place to send mail with addresses of "(none)@..." to your "Junk E-mail" folder.