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The submitted request has been received by our technical support team. The trouble ticket confirmation has been sent to your e-mail. If you didn't receive the confirmation this could be occurring for several reasons:
  • You are checking not the e-mail address you typed into the order form, so you don't see the e-mail in your inbox.
  • You may have typed the e-mail address incorrectly in the form.
  • Your ISP (Internet Service Provider) has a spam filter set up to block e-mails or e-mails with attachments from Bitmart.net e-mail addresses. The e-mail address from which this is sent is support@bitmart.net and the e-mail has a small attached text file with a copy of the registration key. Check to see if your ISP has filters set up to block this particular e-mail address. Additionally, check your inbox for any junk filter folders. Some mail applications have junk filter settings in place and direct suspect mail into a "junk mail" subfolder. For example, Microsoft Outlook has a folder called "Junk E-mail" and a Rule setting might be in place to send mail with addresses of "support@..." to your "Junk E-mail" folder.

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