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Shipping

All our products are downloadable only. Downloadable packages include a setup file of the software, electronic documentation and license only. The packages do not include a box or media. The Registration Key goes to your e-mail in a priority sequence within a couple minutes after confirmation of your purchase.

You paid for the software, but you didn't get the registration key.
This could happened for several reasons:
  • You are checking not the e-mail address you typed into the order form, so you don't see the e-mail in your inbox.
  • You may have typed the e-mail address incorrectly in the form.
  • Your ISP (Internet Service Provider) has a spam filter set up to block e-mails or e-mails with attachments from Bitmart.net e-mail addresses. The e-mail address from which this is sent is office@bitmart.net and the e-mail has a small attached text file with a copy of the registration key. Check to see if your ISP has filters set up to block this particular e-mail address. Additionally, check your inbox for any junk filter folders. Some mail applications have junk filter settings in place and direct suspect mail into a "junk mail" subfolder. For example, Microsoft Outlook has a folder called "Junk E-mail" and a Rule setting might be in place to send mail with addresses of "office@..." to your "Junk E-mail" folder.
You can also access your profile on our server through Customer Support Center , change your e-mail and request resending the registration key. Privacy Policy.

If you lose the setup file of the software you can re-download it through Customer Support Center as well. Privacy Policy.


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